Frequently Asked Questions

  • What services does Ace Air offer?

    Ace Air provides residential and commercial HVAC services including air conditioning, heating, air quality solutions, and commercial refrigeration.

  • Do you only service York systems?

    We service all makes and brands of heating & air conditioning systems. No matter what your current system you have in your home, Ace Air can service and repair it.

  • What is Ace Air's service area?

    We service West Central Georgia and East Alabama. Call us today to see if you are in our service area.

  • How often should my HVAC system be serviced?

    It's recommended to have your HVAC system serviced at least once a year to ensure optimal performance and efficiency.


  • What are the benefits of joining the Ace Air VIP Club?

    Members enjoy priority service, a 10% discount on all parts, no overtime charges, and comprehensive bi-annual maintenance checks.

  • Can I finance a new heating and air system?

    Yes, Ace Air offers promotional financing through Synchrony, providing flexible payment options and easy credit decisions to expand your purchasing power.


  • How often should I replace my HVAC filter?

    Generally, HVAC filters should be replaced every 90 days, or more frequently if you have pets or allergies.


  • What are the advantages of heat pumps over traditional heating systems?

    Heat pumps offer both heating and cooling, are energy-efficient, and can reduce your carbon footprint.


  • Do you offer services for commercial refrigeration?

    Yes, Ace Air provides comprehensive commercial refrigeration services including installation, maintenance, and repair.


  • What should I do if my HVAC system stops working?

    Contact Ace Air immediately for prompt and reliable service. Our dedicated team is ready to assist you to address and resolve any HVAC issues swiftly. If you need service after normal business hours, call us at 706-812-0450.

  • How can I improve the air quality in my home?

    Ace Air offers several solutions, including air purifiers, advanced filtration systems, and regular maintenance of HVAC systems to improve indoor air quality.


  • What types of HVAC systems do you install?

    We install a variety of systems including air conditioners, furnaces, heat pumps, and commercial HVAC units.


  • Is it necessary to service my air conditioner if it's working fine?

    Yes, regular maintenance can prevent potential problems, extend the system's lifespan, and ensure it runs efficiently. All manufacturers recommends annual maintence. 


  • What is included in the 18-point check-up for the VIP Club members?

    The check-up includes inspecting and cleaning filters, checking system components, inspecting electrical connections, and more to ensure your system is in top condition.


  • How does the financing work?

    Our financing partners offer unsecured, revolving credit lines with promotional financing options, subject to credit approval. You can manage your account online and enjoy convenient monthly payment options.


  • What makes Ace Air different from other HVAC service providers?

    Ace Air prides itself on its commitment to customer satisfaction, offering tailored solutions and highly trained technicians who ensure quality service.


  • Can Ace Air handle both residential and commercial HVAC needs?

    Yes, we provide tailored heating and cooling solutions for both residential and light commercial clients.


  • What should I consider when choosing a new furnace?

    Consider the furnace's efficiency ratings, size relative to your space, and compatibility with your existing HVAC system. Our comfort adisors will help you determine the best solution for your home or business.


  • How do I know when it's time to replace my HVAC system?

    Signs include frequent repairs, rising energy bills, uneven temperatures in your home, and if your system is over 15 years old.


  • What preventive measures can I take to ensure my HVAC system's longevity?

    Regular maintenance, timely repairs, keeping the area around your units clear, and changing filters regularly are key steps.


  • How can I contact Ace Air for service?

    You can call us directly at 706-812-0450 for immediate service or inquiries about our services and memberships or you can reach out to us on our contact page!


Share by: